Refund policy

At Plūmm, we are committed to quality, discretion, and fairness. Because our products are personal wellness items, we maintain strict return standards for hygiene and safety.

Please review our policy carefully before requesting a return.

Return Window

You may request a return within 30 days of delivery.

To initiate a return, please email:
support@plumm.co

Include:

  • Order number

  • Full name

  • Reason for return

  • Photo evidence (if applicable)

Returns sent without prior approval will not be accepted.

Return Eligibility

To be eligible for a return:

  • The item must be unused

  • In original condition

  • In its original packaging

  • Include proof of purchase

Products that have been used are not eligible for return under any circumstances.

For hygiene reasons, we cannot accept returns of items that show signs of use, wear, washing, or damage not caused by us.

We reserve the right to refuse returns that do not meet these standards.

Return Shipping Costs

  • Customers are responsible for the cost of the return shipping label.

  • All returns must be shipped to our central warehouse (address provided upon approval).

  • Any customs fees or additional shipping charges are the responsibility of the customer.

Return shipping is not free, unless:

  • The item arrived damaged

  • The item is defective

  • The wrong item was sent

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item arrives:

  • Damaged

  • Defective

  • Incorrect

Contact us within 48 hours of delivery with clear photographic evidence.
If approved, we will provide a replacement or full refund at no additional cost.

Exchanges

We do not offer direct exchanges.

If you would like a different item:

  1. Return the original item (must meet eligibility requirements)

  2. Place a new order separately

Refunds

Once we receive and inspect your return, we will notify you of approval.

If approved:

  • Refunds are issued to your original payment method

  • Processed within 10 business days

  • Your bank may require additional time to post the refund

If more than 15 business days have passed since approval, please contact us at:
support@plumm.co

Chargebacks & Payment Disputes

If you open a chargeback:

  • The product must still be returned.

  • Refunds cannot be issued while a dispute is active.

  • If your bank rules in your favor, you are still required to return the product.

Failure to return the product after receiving a refund may result in recovery action.

We strongly encourage customers to contact us directly before opening a dispute.